FREE GROUND SHIPPING WITH ORDERS OVER $100*
*Free ground shipping for all orders over $100 (excluding mattresses) when shipping to the U.S. Orders shipped to Hawaii and Alaska are not eligible for free ground shipping. At this time we do not offer international shipping, and we do not deliver to PO boxes, including any APO (Army Post Office), FPO (Fleet Post Office) or US Territory address.
Orders generally ship within 2-3 business days after purchase, unless the product is out of stock. If a product is out of stock, you will be notified.
Standard Ground Shipping - Please allow 3-7 business days for transit.
PREPARING FOR ALL NON-MATTRESS DELIVERIES
Deliveries generally arrive between 9 am and 5 pm, Monday through Friday. Carrier will not call before delivery. Carrier will attempt 3 deliveries. On each attempt, a delivery notice will be left at the door. Subsequently, you may pick up your order at the carrier facility indicated on the delivery slip at any time within the allotted time frame designated by the carrier.
STAY WELL MATTRESS*
*Additional shipping fees apply for delivery to Hawaii and Alaska. Hawaii and Alaska residents will be contacted by a Stay Well Specialist to arrange mattress delivery for an additional fee. At this time we do not offer international shipping, and we do not deliver to PO boxes, including any APO (Army Post Office), FPO (Fleet Post Office) or US Territory address.
White glove delivery is a premium service that Stay Well provides and personally coordinates with you when you purchase a Stay Well mattress. This service is an additional $100 and includes delivery, full set up and removal of packaging. You simply need to select “Yes, Please!” for In-Home Set Up when you are customizing the purchase of your Stay Well Mattress.
*Due to COVID-19 we are temporarily unable to offer mattress recycling.
Our mattresses do not sit in a warehouse but are custom made freshly just for you. The average time from order to delivery for the Stay Well Mattress is 4 to 5 weeks. As the leading all-natural memory foam mattress on the market, their premium nature requires the mattresses to be shipped flat, which results in extra transit time. Once your order is placed, it will be processed and shipped in 7-10 days from the manufacturer warehouse to your local carrier depot. Please allow 7 business days for the transit from the warehouse to local carrier depot. Once the order has arrived at local carrier, you will be contacted by the local carrier to schedule your white glove delivery appointment. Depending on your availability, this may take about another 7-10 day. A Stay Well Specialist will work with you to coordinate our premium white glove service if you have chosen In-Home Set Up.
In-Home Set Up is currently only available with the purchase of a Stay Well Mattress. In order to ensure prompt and efficient white glove delivery, please note the following procedures:
- For optimal setup, the area must be clear and bed linens must be removed. If the area is not clear it will be difficult for the white glove delivery service to set up.
- Please inspect merchandise prior to the white glove delivery service leaving the residence; you may refuse delivery of defective or damaged merchandise.
- In-Home Set Up is included in your purchase and there will be no additional delivery fees for completion of a partial delivery or replacement of non-conforming merchandise. In the event of a return or exchange, a transportation, pick up and recycling fee will be deducted from your refund. Refunds will be issued within 15 days of receipt and inspection of the returned mattress.
- Customer must report any issue arising from delivery to email@example.com within 2 days of delivery. If an issue is not reported within 2 days of the delivery, customer waives all rights to any remedy, if any, resulting from such issue.
Customer satisfaction is a priority at Stay Well and while we do our best to ensure that we have sufficient stock on all of our items, on rare occasions the high demand for our products may have temporarily depleted our supply. If we run out of stock on a particular item that you’ve ordered, we will notify you via email with an anticipated delivery date. In the case of an order with multiple products, we will immediately ship all in-stock items. If you have any questions about your delivery, please contact a Stay Well Specialist.