FREE GROUND SHIPPING WITH ORDERS OVER $100*
*We are delighted to offer free ground shipping for all orders over $100 when shipping to the U.S. Orders shipped to Hawaii and Alaska are not eligible for free ground shipping. At this time we do not offer international shipping, and we do not deliver to PO boxes, including any APO (Army Post Office), FPO (Fleet Post Office) or US Territory address.
Orders generally ship within 2-3 business days after purchase, unless the product is out of stock. If a product is out of stock, you will be notified.
Please allow 3-7 business days for transit
Second Day Shipping
Please allow 2 business days for transit
PREPARING FOR ALL NON-MATTRESS DELIVERIES
Deliveries generally arrive between 9am and 5pm, Monday through Friday. Carrier will not call before delivery.
Carrier will attempt 3 deliveries. On each attempt a delivery notice will be left at the door. Subsequently, you may pick up your order at the carrier facility indicated on the delivery slip at any time within the allotted time frame designated by carrier.
STAY WELL MATTRESS & FOUNDATION INCLUDES FREE WHITE GLOVE DELIVERY*
*Excluded in this offer is free delivery to Hawaii and Alaska. Hawaii and Alaska residents will be contacted by a Stay Well Specialist to arrange White Glove Delivery for an additional fee. At this time we do not offer international shipping, and we do not deliver to PO boxes, including any APO (Army Post Office), FPO (Fleet Post Office) or US Territory address.
White glove delivery is a premium service that Stay Well provides and personally coordinates with you when you purchase a Stay Well mattress or foundation. This service is free of charge and includes delivery, full set up and removal of packaging. In addition, removal of your existing mattress is also available upon request. You simply need to select “Yes, please!” for Mattress Recycling when you are customizing the purchase of your Stay Well Mattress.
Please note: If you elect to have us remove your old mattress, once removed, it is immediately recycled and cannot be returned.
The average time from order to delivery for the Stay Well Mattress is 7 to 10 business days. A Stay Well Specialist will work with you to coordinate our premium white glove service.
White glove delivery is currently only available with the purchase of a Stay Well Mattress or Foundation. In order to ensure prompt and efficient white glove delivery, please note the following procedures:
- For optimal setup, the area must be clear and bed linens must be removed. If the area is not clear it will be difficult for the white glove delivery service to set up.
- Please inspect merchandise prior to the white glove delivery service leaving the residence; you may refuse delivery of defective or damaged merchandise.
- White glove delivery is complimentary and there will be no additional delivery fees for completion of a partial delivery or replacement of non-conforming merchandise. In the event of a return or exchange, a transportation, pick up and recycling fee will be deducted from your refund. Refunds will be issued within 15 days of receipt and inspection of the returned mattress.
- Customer must report any issue arising from delivery to firstname.lastname@example.org within 2 days of delivery. If an issue is not reported within 2 days of the delivery, customer waives all rights to any remedy, if any, resulting from such issue.
Customer satisfaction is a priority at Stay Well and while we do our best to ensure that we have sufficient stock on all of our items, on rare occasions the high demand for our products may have temporarily depleted our supply. If we run out of stock on a particular item that you’ve ordered, we will notify you via email with an anticipated delivery date. In the case of an order with multiple products, we will immediately ship all in stock items.
If you have any questions about your delivery, please contact us or call 1.888.346.4582.